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New illustrator cannot put PNGs in library

Engaged ,
May 19, 2022 May 19, 2022

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I am not sure if this relates to the new update. I am trying to put a png into a CC library. When I do so, it ether does nothing or it will put into the library but won't have a preview it will just be a generic adobe logo.

 

Screenshot 2022-05-19 144001.png

 

How can I fix this please?

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correct answers 1 Correct answer

Community Expert , May 19, 2022 May 19, 2022

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Adobe
Community Expert ,
May 19, 2022 May 19, 2022

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Do you have an active internet connection ?  does that happen in illustrator or in other adobe Apps ? 

if yes, Have you tried restarting the App ? Sign out from Creative cloud ? 

 

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Community Expert ,
May 19, 2022 May 19, 2022

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Hi. Please check if the solution provided in this post is helpful to you: https://community.adobe.com/t5/creative-cloud-services-discussions/cc-library-preview-not-showing-in...

 

Marlon Ceballos.

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