New illustrator cannot put PNGs in library

Contributor ,
May 19, 2022 May 19, 2022

Copy link to clipboard

Copied

I am not sure if this relates to the new update. I am trying to put a png into a CC library. When I do so, it ether does nothing or it will put into the library but won't have a preview it will just be a generic adobe logo.

 

Screenshot 2022-05-19 144001.png

 

How can I fix this please?

TOPICS
Bug

Views

32

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , May 19, 2022 May 19, 2022

Likes

Translate

Translate
Adobe Community Professional ,
May 19, 2022 May 19, 2022

Copy link to clipboard

Copied

Do you have an active internet connection ?  does that happen in illustrator or in other adobe Apps ? 

if yes, Have you tried restarting the App ? Sign out from Creative cloud ? 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 19, 2022 May 19, 2022

Copy link to clipboard

Copied

LATEST

Hi. Please check if the solution provided in this post is helpful to you: https://community.adobe.com/t5/creative-cloud-services-discussions/cc-library-preview-not-showing-in...

 

Marlon Ceballos.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines