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No access to files

New Here ,
Mar 08, 2024 Mar 08, 2024

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Hello, 

 

Illustrator 2024

I was working on a project a few days ago, normally I would keep a version stored locally and in the cloud. This one however i seem to only have (I believe) In the cloud. When I tried to open it, it said I did not have permission and to contact the owner. 

I haven't signed in or out of the program so I have no idea what to do

Thankyouuuuuuuu!

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correct answers 1 Correct answer

Community Expert , Mar 08, 2024 Mar 08, 2024

If you saved your file as .aic it is a cloud file, which if it has a green checkmark also downloaded locally.

You can try the CC app. 

Select the Files icon on the left.

Click > Your Files

Select the one you want.

Select the 3 dots in the right column and choose Download

 

I hope that works, I am not using cloud files since I got a message to "contact the owner" of a file I created 5 minutes before.

If it does not work, try Adobe support and ask for an agent:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

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Community Expert ,
Mar 08, 2024 Mar 08, 2024

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Do you have access to more than one CC account? Are you logged in to the correct account in the CC app?

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Community Expert ,
Mar 08, 2024 Mar 08, 2024

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If you saved your file as .aic it is a cloud file, which if it has a green checkmark also downloaded locally.

You can try the CC app. 

Select the Files icon on the left.

Click > Your Files

Select the one you want.

Select the 3 dots in the right column and choose Download

 

I hope that works, I am not using cloud files since I got a message to "contact the owner" of a file I created 5 minutes before.

If it does not work, try Adobe support and ask for an agent:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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