No fonts showing up in illustrator

[plshelpthanks]

When i open up the font dropdown, there are no results, not even the adobe standard fonts.

My illustrator is up to date, and I have tried resetting preferences, re-installing illustrator, and re-installing fonts (and restarting laptop).

Does anyone know what the problem could be?

[gianvitulano]

Hi,

we need more information to help you. Do you use the latest version of Adobe Illustrator? Which OS are you running the software on? Do you use a font manager?

[plshelpthanks]

Yes of course.

I do have the latest version, 26.2.1. I use Windows, and use no font manager.

[plshelpthanks]

Also important to add, fonts do show up in other adobe apps (photoshop, AE, indesign...)

[Anshul_Saini]

Hi @plshelpthanks,

Sorry to hear about the trouble. I would request you to please try the steps suggested in the help article:

https://helpx.adobe.com/in/fonts/kb/troubleshoot-fonts-illustrator-indesign.html

Let us know how it goes.

Thanks & Regards,

Anshul Saini

[plshelpthanks]

Thank you for your reply.

I've followed the steps, and there is no change to my problem.

[Anshul_Saini · Accepted solution]

Thanks for trying the steps. I would suggest you try the following steps one by one and check if it resolves the issue or not:

1. Manually reset preferences
   - Close all Adobe applications.
   - Go to Location C:\Users\%userprofile%\AppData\Roaming\Adobe
   - Rename Adobe Illustrator and Adobe Illustrator 26 Settings folders to Adobe Illustrator.old and
   Adobe Illustrator - 26 Settings.old
   - Launch Ai from the CC desktop app.
   Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will
   launch with default settings. You can also take a backup of the folders in case you want to. The location is
   mentioned above.
2. Rename the CEP folder to CEP.old from the following location:
   C:\Program Files (x86)\Common Files\Adobe
3. If that doesn't help, rename the extensions folder to extensions.old from the following location:
   C:\Program Files\Common Files\Adobe\UXP
4. If that doesn't help either, uninstall the application using the CC Cleaner tool and reinstall it from the Creative Cloud Desktop app.

We will be looking forward to your response.

Regards,

Anshul Saini

[Hannahbg]

Excuse my late reply!

I tried the first step and it fixed my problem, thank you very much 🙂

[Anshul_Saini]

Glad to hear that, @Hannahbg. Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.

Thanks & Regards,

Anshul Saini