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No logro colocar "place" archivos png o jpg en ilustrador

New Here ,
Oct 25, 2022 Oct 25, 2022

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Al intentar insertar fotos ya sea en formato jpg o png el programa simplemente no lo hace, no da señales de error. 

He tenido que convertir las imágenes como archivos PSD para poder incrustarlas en ilustrator, lo cual me está dando muchísimo problema. 

 

Cómo se puede resolver este inconveniente?

 

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Community Expert ,
Oct 25, 2022 Oct 25, 2022

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te pasa con cualquier jpg/png?

te pasa con cualquier document, incluyendo documentos vacios recien creados?

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Adobe Employee ,
Oct 25, 2022 Oct 25, 2022

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Hi @tatianam30210049,

 

Sorry for the trouble. I assume you are using Illustrator v25.4.8. If yes, please update the app to a newer version to resolve the issue. If that is not the case, would you mind sharing a few details along with the one asked by Carlos:

- The exact version of OS & Illustrator

- Share a sample JPG & PNG file here with us.

 

We are here to help. We just need more info.

 

Thanks & Regards,
Anshul Saini

 

 

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