No Longer have access for violation...???

[Guest]

I literally just signed up and installed AI yesterday. I have only gone into it to try the Text to Vector tool, it has never worked. I have only ever gotten an error message saying the system was too busy an try again later. 

Today, I went in there to try again and I got this..... What in the heck?
 

[Monika Gause]

If it still doesn't work after a preferences reset, please contact Customer Care. They are the only ones with access to your account. https://helpx.adobe.com/contact.html