NO PUEDO GUARDAR NIN ARCHIVO EN MIS ARCHIVOS

[diego30845435nf21]

hola a todos, desde el dia de ayer ningun archivo he logrado guardarlo en mis archivos, de ninguna manera, intente todas las formas posbibles, ya que me sale esta alerta. y con todos los archivos me esta presentando esta situacion

[Monika Gause]

Exacly where are you trying to save?

[Srishti Bali]

Hi @diego30845435nf21

I'm sorry to hear you're experiencing this trouble. I know how frustrating it can be when things don’t work as expected.

Could you please share a few more details to help us understand the situation better?

• Which operating system are you using, and what version of Illustrator do you have installed?
• When did this issue start happening? Was it after a recent update?
• Also, could you let us know where you're trying to save the files? Is it on a local hard drive, an external HDD, a shared location on your office network, or a cloud service like Google Drive or OneDrive?

The more details we have, the better we can assist you in finding a solution.

Thank you for your patience, and we're here to help!

Regards,

Srishti

[diego30845435nf21]

hola gracias por la atencion, mi sistema operativo es windows 11 pro version 23H2 y la version de ilustrator es 28.7.1 (64-bit) .

desde el dia de ayer comenzo esta falla.
los intente guardar en carpetas diferentes de mi pc en ninguna me funciono, intente cambiar el archivo x uno nuevo y tampoco.

[Anubhav M]

Hello @diego30845435nf21,

Thanks for sharing the details. Would you mind trying to copy the layers/objects to a new file and saving that to check if it helps? Also, try saving your file as a Cloud Document (https://helpx.adobe.com/illustrator/using/cloud-documents.html) and share your observations.

Looking forward to hearing from you.

Thanks,
Anubhav

[diego30845435nf21]

Hola, ya lo intente hacer exactamente lo que me indico y me continua saliendo lo mismo, sea con un archino nuevo o cualquier existente

[Anubhav M]

Hello @diego30845435nf21,

Thanks for confirming. Would you mind trying to save your file as a PDF with Illustrator Editing Capabilities enabled to check if it helps?

Also, save to a local directory, like the Desktop, and share your observations. If the problem persists, try running Illustrator under a different administrator account (Windows / macOS) and see if it helps.

Looking forward to hearing from you.

Thanks,

Anubhav