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no se puede abrir la ilustración. el archivo está bloqueado o en uso. id: -54

New Here ,
Sep 14, 2022 Sep 14, 2022

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Hola! Quiero abrir un archivo Illustrator y me sale esta leyenda "no se puede abrir la ilustración. el archivo está bloqueado o en uso. id: -54" . Alguien tiene idea por qué puede ser? Tengo una macbook pro M1. Gracias!

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correct answers 2 Correct answers

Adobe Employee , Sep 15, 2022 Sep 15, 2022

Hello patriciab61587771,

 

Sorry to hear about this experience. I would request you check if this file is located on an external/network drive or a cloud-synced folder (iCloud/Dropbox/Google Drive etc.). If yes, kindly try moving the file to a location on the internal hard drive, like the desktop, and share your observations.

 

Looking forward to your response.

 

Thanks,

Anubhav

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Community Expert , Sep 15, 2022 Sep 15, 2022

Hola. Si tu archivo está en un volumen de red, copialo a tu computador. Si ya tienes el archivo de forma local, intenta reiniciando el computador y cambiando los permisos de ese archivo: https://support.apple.com/guide/mac-help/change-permissions-for-files-folders-or-disks-mchlp1203/mac

 

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Adobe Employee ,
Sep 15, 2022 Sep 15, 2022

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Hello patriciab61587771,

 

Sorry to hear about this experience. I would request you check if this file is located on an external/network drive or a cloud-synced folder (iCloud/Dropbox/Google Drive etc.). If yes, kindly try moving the file to a location on the internal hard drive, like the desktop, and share your observations.

 

Looking forward to your response.

 

Thanks,

Anubhav

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New Here ,
Sep 15, 2022 Sep 15, 2022

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Thanks!!!

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Community Expert ,
Sep 15, 2022 Sep 15, 2022

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Hola. Si tu archivo está en un volumen de red, copialo a tu computador. Si ya tienes el archivo de forma local, intenta reiniciando el computador y cambiando los permisos de ese archivo: https://support.apple.com/guide/mac-help/change-permissions-for-files-folders-or-disks-mchlp1203/mac

 

Marlon Ceballos.

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New Here ,
Sep 15, 2022 Sep 15, 2022

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Gracias!!!

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