No Touch Workspace when using Wacom One

New Here ,
Oct 11, 2021 Oct 11, 2021

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Hi,

When I plug in my Wacom One, Illustrator does not give me the "Touch" Workspace option. I've "enabled wacom" in my preferences.  I've also tried every combination of plugging it in before launching illustrator, after launching illustrator, before turning on the computer, after turning on the computer, etc... 

Is there a way to manually enable the "Touch" workspace? 

Thanks!

 

evoncassier_0-1633953356636.png

 

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Adobe Employee ,
Oct 31, 2021 Oct 31, 2021

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of the OS & Adobe Illustrator?

I'd also request you to try the suggestions given on this community post & let us know if they help with your concern.

 

Regards,

Ashutosh

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New Here ,
Apr 18, 2022 Apr 18, 2022

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Hi Ashutosh,

I am using Windows 10 and Illustrator CC.  Because I am not on a mac, the suggested community post was not relevant.

Thanks,

Evon

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Adobe Employee ,
Apr 21, 2022 Apr 21, 2022

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Hello @evoncassier,

 

We are really sorry for the experience you are having. This is not the experience we want you to have.

 

I would request you to please try the steps suggested in these community posts:
https://community.adobe.com/t5/illustrator-discussions/touch-gestures-not-working-in-illustrator-on-...

https://community.adobe.com/t5/illustrator-discussions/illustrator-2020-won-t-let-me-use-the-touch-s...

 

Let us know how it goes. If you need further assistance feel free to reach out. We'd be happy to help.

 

Thanks,

Anubhav

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