Not opening old artworks or create a new one

New Here ,
May 16, 2022 May 16, 2022

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Dear community, since this morning my illustrator neither opens old artworks nor creates a document. 
all that happens is the rotating colorful ball. my set-up: macbook pro 2016. latest operating system
and latest version of illustrator. Friday everything was still normal.

many thanks for advice.

 

 

 

 

 

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correct answers 1 Correct answer

Explorer , May 16, 2022 May 16, 2022
You can find temporary solution here:https://community.adobe.com/t5/illustrator-discussions/no-funciona/td-p/12942190 Waiting the resolution of the bug i installed Beta version 26.4

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Explorer ,
May 16, 2022 May 16, 2022

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You can find temporary solution here:

https://community.adobe.com/t5/illustrator-discussions/no-funciona/td-p/12942190

 

Waiting the resolution of the bug i installed Beta version 26.4

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New Here ,
May 16, 2022 May 16, 2022

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i disabled GPU. now it works. many thanks!!!

 

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