Hi @muhammad230251431cwn,
Sorry to hear about that. I would request you to share a few more details like:
- OS & the exact version of Illustrator installed.
- Does it get stuck at launch or while working on a specific file?
- Please share a screenshot of the error if you are getting any.
- When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
- Where are your files saved (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
-
Does resetting Illustrator Preferences (https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.
We are here to help. We just need more information.
Thanks & Regards,
Anshul Saini
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