not responding illustrator

New Here ,
Feb 06, 2022 Feb 06, 2022

Copy link to clipboard

Copied

hello! I have a problem with illustraitor all day.. Its always get stuck and not responding.. anyone knows whats going on? thank you! 
TOPICS
Bug

Views

33

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 06, 2022 Feb 06, 2022

Copy link to clipboard

Copied

LATEST

Hi @muhammad230251431cwn,

 

Sorry to hear about that. I would request you to share a few more details like:

  • OS & the exact version of Illustrator installed.
  • Does it get stuck at launch or while working on a specific file?
  • Please share a screenshot of the error if you are getting any.
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
  • Where are your files saved (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
  • Does resetting Illustrator Preferences (https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
    Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

We are here to help. We just need more information.

 

Thanks & Regards,

Anshul Saini

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines