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Nuevos Programas Crashean 2023, en Macs de modelo atrasado?

New Here ,
Oct 20, 2022 Oct 20, 2022

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No se por que no funciona mi programa Ilustrador 

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Bug , Performance , Sync and storage

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Community Expert ,
Oct 21, 2022 Oct 21, 2022

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Please tell us your system.

Exactly what happens? It does not launch at all?

Did you already reset the preferences (this will erase all your settings)

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Community Expert ,
Oct 21, 2022 Oct 21, 2022

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Hi, try to check the system compatibility section for an illustrator that will help you in understanding the problem, or otherwise post a screenshot so we can guide you more...regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

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Adobe Employee ,
Oct 21, 2022 Oct 21, 2022

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Hello @TheFactoryGDL,

 

Sorry to hear about this experience. I hope the suggestions shared by Monika helped resolve the problem. If not, kindly try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and check if it helps.

 

Also, share the Crash Report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html), so we can investigate this further.

While submitting the crash report, kindly use the same address as the community so we can locate it quickly.

 

Looking forward to your response.

 

Thanks,

Anubhav

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