object not responding when I click on it

[Or36284810qlwv]

When clicking on an object (text/shape) it showing me a small box next to the mouse icon arrow, and I can't move the object.

Only when I'm not clicking it anymore, and moving my mouse, then the object is moving even so I'm not clicking on it.  

I checked all the view options are off. 

It's impossible working like this. 

Any idea why this is happening?

Thanks!

[Monika Gause]

Which system is it?

If Mac OS, do you perhaps have the app Magnet installed (or something similar)?

[Or36284810qlwv]

Thanks Monika.

I'm using Mac OS ventura.

But I don't have this app.

I was thinking to download an older version, maybe it's a bug?

[Monika Gause]

Can you check the accessibility options in the system? Maybe you have acticated something there.

[Or36284810qlwv]

Thank you Monika. I checked and the solution is not coming from there. 

[Hayley36286280fohz]

Watch this video https://www.youtube.com/watch?v=AV8HNHBCw4c

I hope you will got your solution.

[Or36284810qlwv]

Thank you!

[Anubhav M]

Hello @Or36284810qlwv,

We understand that encountering technical issues can be frustrating. Would you mind trying to run Illustrator under Safe Mode (Windows / macOS) and checking if it helps? Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

If the problem persists, kindly share more details, like the exact version of the OS/Illustrator and a screen recording of the problem (https://adobe.ly/3vyJH6e), so we can investigate this further.

Looking forward to hearing from you.

Thanks,

Anubhav