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Objects jumping around when moving

Explorer ,
Mar 11, 2022 Mar 11, 2022

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Since I have done the latest Illustrator update, sometimes when I go to move an object with the selection tool, holding shift to keep the object level, the object won't move where I want it to. A green circle with a plus sign in the middle of it appears, and the object jumps all over the screen or jumps back to where it was, and makes a sound. It is very frustrating. It isn't a snapping issue. I have never had this problem until recently.

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Bug , Draw and design , Tools

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correct answers 1 Correct answer

Adobe Employee , Oct 17, 2022 Oct 17, 2022

Hi @SPEEDBALL 2.0,

 

We are sorry for the trouble & delayed response. Would you mind resetting the Illustrator v26.5 preferences and checking if that helps?

If it doesn't, would you mind confirming if you are using a Magic Mouse or touchpad & sharing a small recording demonstrating the issue would be really helpful for us?

 

Looking forward to your response.

 

Thanks & Regards,
Anshul Saini

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New Here ,
Sep 27, 2022 Sep 27, 2022

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Super frustrating. I have this problem in Illustrator 26.5, macOS Monterey 12.4 on a MacBook Pro M1 Max 14 tum, 2021. Had this problem, but then it disappeared and now it is back again. Cannot work in Illustrator any more. What is going on? 

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Adobe Employee ,
Oct 17, 2022 Oct 17, 2022

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Hi @SPEEDBALL 2.0,

 

We are sorry for the trouble & delayed response. Would you mind resetting the Illustrator v26.5 preferences and checking if that helps?

If it doesn't, would you mind confirming if you are using a Magic Mouse or touchpad & sharing a small recording demonstrating the issue would be really helpful for us?

 

Looking forward to your response.

 

Thanks & Regards,
Anshul Saini

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