Ouverture d'un document Illustrator

[Philippe25244643f421]

Je viens d'installer Illustrator (sur mac Book) et lorsque je veux ouvrir un document illustrator, rien n'apparait. 

[Monika Gause]

Does Illustrator itself launch?

Where was the document saved?

[Met1 · Accepted solution]

Try creating a new user on the mac and installing to that.

(I'm not on a Mac but I've seen this solution to a variety of mac issues posted here).

[Philippe25439483vxm2]

Unbelievably.... it works

thanks a lot

[Anshul_Saini]

Hi @Philippe25439483vxm2,

Glad to hear that the new user account helped resolve your issue. I would like to know how things are going.
Please feel free to reach out if you need further assistance. We'd be happy to help. Thanks!

Regards,

Anshul Saini

[Anshul_Saini]

Hi @Philippe25244643f421,

We are sorry for the trouble. In addition to the steps suggested above, Would you mind trying clearing the font cache & validating them in case of the local file is not opening? In the case of Cloud Document, you may try downloading it to the desktop from the Creative Cloud assets website (https://assets.adobe.com/cloud-documents).

If nothing helps, then please confirm the exact version of Illustrator & macOS along with the location where the files are stored (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

Thanks & Regards,

Anshul Saini

[Philippe25439483vxm2]

Hi 

nothing works

my Mac is MacOS Monterey 12.4 (it is new one)

my illustrator is 26.3.1