p700 not printing entire image

[lanny47]

I've used the p700 for several years. I print exclusively on heavy-weight roll paper. Recently it started printing only? two-thirds of the image. If the page set up says 12x24, the print comes out 12x13?  It even has the dotted cut line but the sizes are wrong?

[Monika Gause]

Has there been a system update? Driver update?

[lanny47]

No no changes in setup?

[Anubhav M]

Hello @lanny47,

Sorry to hear about this experience. I would request you try printing with a different application to check if you are facing the same problem. If yes, there might be an issue with the Page Setup which you may need to re-check.

Also, try updating/reinstalling the drivers for your printer: https://epson.com/Support/Printers/Single-Function-Inkjet-Printers/SureColor-Series/Epson-SureColor-...

If the issue persists, kindly provide more information such as the exact version of Illustrator and the OS.

Looking forward to hearing from you.

Thanks,

Anubhav