p700 not printing entire image

New Here ,
May 15, 2022 May 15, 2022

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I've used the p700 for several years. I print exclusively on heavy-weight roll paper. Recently it started printing only? two-thirds of the image. If the page set up says 12x24, the print comes out 12x13?  It even has the dotted cut line but the sizes are wrong?

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Adobe Community Professional ,
May 15, 2022 May 15, 2022

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Has there been a system update? Driver update?

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New Here ,
May 16, 2022 May 16, 2022

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No no changes in setup?

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Adobe Employee ,
May 16, 2022 May 16, 2022

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Hello @lanny47,

 

Sorry to hear about this experience. I would request you try printing with a different application to check if you are facing the same problem. If yes, there might be an issue with the Page Setup which you may need to re-check.

 

Also, try updating/reinstalling the drivers for your printer: https://epson.com/Support/Printers/Single-Function-Inkjet-Printers/SureColor-Series/Epson-SureColor-...

 

If the issue persists, kindly provide more information such as the exact version of Illustrator and the OS.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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