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Pantalla en blanco

New Here ,
May 14, 2024 May 14, 2024

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Hola 

Cuando inicio Illustrator no me parece nada 
lo mismo cuando intento abrir un archivo no me carga ninguna herramienta 
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Adobe
Community Expert ,
May 14, 2024 May 14, 2024

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Adobe Employee ,
Jun 14, 2024 Jun 14, 2024

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Hello @Rodrigo37370663xfk7,

We understand that encountering technical issues can be frustrating. I hope Monika's suggestions helped resolve the problem. If not, kindly share the memory dump by uploading it to Google Drive/Dropbox/etc. and sharing a public link to it, so we can check it with the product team:

Steps to collect Memory Dump on Windows :
  1. Open Task Manager
  2. Right click on Adobe Illustrator task process
  3. Click on Create Dump file
  4. Once the dump is created, there will be a .dmp file created in temp folder(Location will be visible on dialog once dump is completely written)

 

Steps for macOS:

By default, macOS disables core dumps for most applications. To enable core dumps, you'll need to execute the following command in Terminal:

sudo launchctl limit core unlimited

After the crash, macOS typically generates a crash report which can be found in the following directory:

~/Library/Logs/DiagnosticReports

Also, during crash, a pop-up dialog appears. Click Report... to save the report to system reports. 
You can use the following steps to locate the system reports in your system: 

Click the launch pad and search for Console.

In Console, click System Reports on the left pane. 

Search for Crash report having the filename with a prefix as Adobe Crash Reporter_YYYY-MM-DD where YYYY-MM-DD is the date on which the file is saved.

Right-click on the report file and click Reveal in Finder to get the logs which can be shared.


Looking forward to hearing from you.

Thanks,
Anubhav

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