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PANTONE CONNECT DOES NOT WORK IN ILLUSTRATOR 2024 AFTER INSTALLATION

New Here ,
Jun 20, 2024 Jun 20, 2024

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I followed the Adobe Forum to install Pantone Connect, opened it in the extension folder,. signed up etc. But while Creative Cloud shows the plugin is installed, the Pantone colour books do not show up in Illustrator. Why? What should I do?

 

Thanks

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Adobe
Community Expert ,
Jun 21, 2024 Jun 21, 2024

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@Akila37920170bped 

 

I've moved your post from Using the Community to the Illustrator forum where you are more likely to get help.

 

Jane

 

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Adobe Employee ,
Jun 21, 2024 Jun 21, 2024

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Hello @Akila37920170bped,

Thanks for reaching out. After installing the Pantone Connect plugin, it should be available under the Window > Extensions Menu.


To add colors to the Swatches menu, please follow the steps shared here: (https://adobe.ly/4cbvv39).

 

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Thanks,
Anubhav

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New Here ,
Jun 21, 2024 Jun 21, 2024

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Thanks for responding, but the problem is not where to locate the
extension.

It was indeed in the extensions menu. But having opened it and signed up
etc the colour books DO NOT APPEAR in the colour books menu anywhere! Yes
it shows that the plugin is installed.

Regards

Akila Seshasayee
(personal details removed by moderator)

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Community Expert ,
Jun 21, 2024 Jun 21, 2024

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Please contact Pantone about that.

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