Paper sizes missing for Epson P900 when using illustrator or indesign

[Amanda29908091db62]

Hi, I would be very grateful for any help please, my paper sizes are missing for Epson P900 when using illustrator or indesign. Photoshop seems fine however. I am currently running masOS Sonoma 1.4.1

Thank you

[Anubhav M]

Hello @Amanda29908091db62,

Thanks for reaching out. Would you mind checking the Page Setup option on the Print window for Media/Page Size settings to see if it helps?

Looking forward to hearing from you.

Thanks,

Anubhav

[Amanda29908091db62]

Hello Anubhav,

Thank you for your prompt reply and suggestion.

Unfortunately the other Paper Sizes are not made visible under Manage Custom Sizes.

I have attached screen grab of the full list of Paper Sizes options as they appear in Photoshop 2024 and as they appear in in truncated form within both Illustraor 2024 and InDesign 2024 (this is also the case in both InDesign & Illustrator Beta versions). 

Prior to Apple System Software update Sonoma 14.4.1 (23E224) all OK. The Epson P900 prinbter drivers are latest available. 

Any further thoughts/advice would be welcome.

Thank you.

[Amanda29908091db62]

Hello again Anubhav,

Looking at this issue further I found that the complet list of EPSON SC-P900 print options are available in the "PRINT" dialog under "DEFINED BY DRIVER" settings however only the truncated print options are availbale in the "PAGE SETUP" dialog box??

Please see attached. 

Welcome your further feedback.

Thanks

[Anubhav M]

Hello @Amanda29908091db62,

Thanks for sharing the details. When using the Defined by Driver option, does the output come out correctly or does it still have problems?
Also, could you try printing from a different application on your computer and sharing your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

[Amanda29908091db62]

Hi, yes the output is correct. PhotoshopCC is OK the print sizes are visible correctly in page setup. InDesignCC  not there nor illustrator CC in page setup.

Not sure if that helps? 

[Anubhav M]

Hello @Amanda29908091db62,

We're sorry for the trouble. It looks like we need to troubleshoot this in a live session. Please head here (https://adobe.ly/3yyitO5) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

Thanks,

Anubhav

[Amanda29908091db62 · Accepted solution]

Hello Anubhav,

Apologies for the delay in getting back to you.

I have just resolved the issue. 

I removed Epson SC-P900 printer driver and all associated files.

I installed EPSON SC-P900 Series Driver version 13.22 and this has resolved the issue I was encountering.  I am assuming that the uninstalled printer driver version was corrupted or some elements of it became incompatible with certain CC apps. Not sure, but everything is OK now :-))

Many thanks again for your input.

Best,

Amanda

[Anubhav M]

Hello @Amanda29908091db62,

I'm glad to hear it has been resolved! Feel free to reach out if you run into any other questions or issues in the future—we’re always happy to help! 

Thanks,
Anubhav