Pasted text in illustrator appeares as "[?]"

[Suuns]

Copying text from microsoft word and it pastes like this.

What can I do?

Also text is not in english if it helps.

[Suuns]

EDIT: Apparently it is doing so whenever I try to use "ALL CAPS" option in Characters settings.

Weird thing is that it worked in the past

[HARSHIKA_VERMA]

Hi there,

Sorry to hear you're unable to paste text in Illustrator. A few more details would be super helpful.

• The version of Illustrator and the details of your operating system.
• Is the issue happening with all files or with a specific file?
• Is it happening with this specific text or any text that you copy & paste?
• Could you please tell us the name of the font you're trying to copy from the Word file? 
• Please also share the language of the text.

Also, please try pasting without formatting by using the shortcut keys (CMD+Option+Shift+V) on Mac and Ctrl+Shift+V on Windows or using the right-click option menu as shown in the screenshot below.

We will try our best to help.

Thanks,

Harshika

[Suuns]

Hello, thanks for the reply.

It appears that its not about the pasting but about "All Caps" option in illustrator.

If I remove all caps, the text is visible.

Details you inquired:

• Operating system: MacOS Sequoia 15.3
• Illustrator Version: Dunno how to check but presumably latest (auto update is on)
• Issue happens with all files with this font
• Any text that I copy with this font
• Name of the font - FiraGO
• Language of the text - Georgian (ქართული)

Again, FiraGo works very well with Georgian and all caps also worked in the past, if I remove all caps, the text is visible and all good, as soon as I turn it on it switches to (see picture)

Thanks in advance

[Anubhav M]

Hello @Suuns,

I tried using the FiraGO Regular font with text and was not able to replicate this behavior. Could you share a small screen recording of the entire workflow, so I can try and check this with the team?

Looking forward to hearing from you.
Anubhav