PC slow down after few minutes of illustrator uses

Community Beginner ,
Aug 17, 2022 Aug 17, 2022

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Hi,

 

I am using illlustrator CC 2017 on HP Z800 with 40GB (RAM) with SDD and Nvidia quadro k2200 (4GB) graphic card.
I recently upgrade graphic card from Radeon Rx560 (2GB) to Nvidia Quadro K200 (4GB) to increase the performance but i am facing issues now, in the startup.. illustrator works well but when i save file after few minutes, i faces PC freezing and cursor lagging even i minimize the software and when i close illustrator and reopen, it works again smoothly till i save next file. Sometime it started freezing during working too.
I have reinstalled display drivers too using DDU, replaced the graphic card from supplier, reinstalled the illustrator software, but facing same issue.
Please guide me, what should i have to do now.

 

Thank You

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Draw and design , Performance

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correct answers 1 Correct answer

Community Beginner , Aug 24, 2022 Aug 24, 2022

Hi,

 

I reinstall windows and drivers and updated version of illustrator and issue resolved now.
Still not know what was the issue, even i have reinstall drivers and adobe illustrator before.

 

Thank You

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Community Expert ,
Aug 17, 2022 Aug 17, 2022

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So this happens only when saving?

Where do you save files?

What's in the files?

And this is happening since the graphic card update?

 

You could check whether that graphic card is compatible with that version of Illustrator

Updating Illustrator is not an option?

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Community Beginner ,
Aug 18, 2022 Aug 18, 2022

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Yes mostly it happens after saving a file in any drive. And during working too, i can't figure out it too why it started.

And yes it started happening after upgrading of grpahic card, while this card is compatible and HP official website is recommended it too.

I didn't update illustrator while it is easy for to use cc 2017.

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Adobe Employee ,
Aug 18, 2022 Aug 18, 2022

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Hello @Muhammad25695045ys6u,

 

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

 

Also, try running Illustrator under a different administrator account and check if it helps.


Looking forward to hearing from you.

 

Thanks,
Anubhav

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Community Beginner ,
Aug 19, 2022 Aug 19, 2022

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Hi,

 

I just noticed there is GPU issue. In illustrator => preferences => There's showing "Compatible Gpu is not available"
I have update driver, and did everything i can find on google. but still the issue.
Can you please help me regarding this?

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Community Beginner ,
Aug 24, 2022 Aug 24, 2022

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Hi,

 

I reinstall windows and drivers and updated version of illustrator and issue resolved now.
Still not know what was the issue, even i have reinstall drivers and adobe illustrator before.

 

Thank You

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