[Performance] Illustrator on macOS - Jitter on moving artboard file

[Aman28395188o3ji]

Hey Adobe team, I got a problem from the very first day since I purchased Mac M2 8gb 256gb internal. the problem is when I zoom in and zoom out my artboard works smoothly like 60 FPS but when I move my artboard it works weirdly and gives a jitter effect like 24fps. can I get a solution?

 

[Renamed by Mod]

[Monika Gause]

My computer is ... slightly older ... and I may be used to some sluggishness, so this looks pretty cool to me.

But in order to get help and improve it I would suggest you contact Customer Care and they can log in to your system to check out whether there is some option to make this even smoother. https://helpx.adobe.com/contact.html

You could also report this as a bug: https://illustrator.uservoice.com 

[Anubhav M]

Hello @Aman28395188o3ji,

We understand that encountering technical issues can be frustrating. We are here to help and would like to suggest trying to reset Illustrator's preferences as described in this article (https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance.html) and checking if it helps.

If the issue persists, kindly share some more information, like the exact version of the OS/Illustrator, system configuration(CPU/GPU/Memory/Display Monitors), whether Illustrator also behaves this way with other files, and if not sharing a sample file here (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967...), so we can check it on our end. We appreciate your time and effort in helping us resolve this issue.

Looking forward to your response.

Thanks,

Anubhav