persistent color swatch libraries disappear?

[Henriette5E38]

My own created color swatch libraries disappear every time I shut down my computer even though I have made them persistent? I have just downloaded new illustrator version and now it does not work..is this a bug?

[Doug A Roberts]

Where are they stored? If they're in the old version's folder structure they may not be accessble to the new version.

Swatch libraries are best kept here:

\Users\Username\AppData\Roaming\Adobe\Adobe Illustrator 26 Settings\en_GB\x64\Swatches

Then they'll be moved between versions if 'import previous settings' is used in the CC app.

[Henriette5E38]

Hi Dough

Thank you for reply.

They are stored in a folder at our own server which have always worked.

I can’t find below link🙃. 

[Doug A Roberts]

Are you a Mac user?

The file path on Mac is something like:

/Users/<username>/Library/Preferences/Adobe Illustrator <version number> Settings/<locale> (e.g. en_US)/

I'm afraid I don't know why it would work with a previous version from a server but not the current one.

[Henriette5E38]

Hi Dough

Thank you yes I'm a mac user for 5 days, previously we worked on Windows.

It works if I move my libraries to my desktop.

Thanks for the help.

[Monika Gause]

Is the server mounted when you launch Illustrator?

[Henriette5E38]

Dear Monika

Yes the server was mounted however I have solved the problem for now. Thank you for trying to help me.