My own created color swatch libraries disappear every time I shut down my computer even though I have made them persistent? I have just downloaded new illustrator version and now it does not work..is this a bug?
Where are they stored? If they're in the old version's folder structure they may not be accessble to the new version.
Swatch libraries are best kept here:
\Users\Username\AppData\Roaming\Adobe\Adobe Illustrator 26 Settings\en_GB\x64\Swatches
Then they'll be moved between versions if 'import previous settings' is used in the CC app.
Thank you for reply.
They are stored in a folder at our own server which have always worked.
I can’t find below link🙃.
Are you a Mac user?
The file path on Mac is something like:
/Users/<username>/Library/Preferences/Adobe Illustrator <version number> Settings/<locale> (e.g. en_US)/
I'm afraid I don't know why it would work with a previous version from a server but not the current one.
Thank you yes I'm a mac user for 5 days, previously we worked on Windows.
It works if I move my libraries to my desktop.
Thanks for the help.
Is the server mounted when you launch Illustrator?
Yes the server was mounted however I have solved the problem for now. Thank you for trying to help me.