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Photoshop and illustrator is very slow after update mac os sierra to monterra

New Here ,
Jun 17, 2022 Jun 17, 2022

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Hi everyone,

I have mac os hige sierra  version 10.13.6. 

I am not able to install adobe creative cloude version 22 or 23.

I have update MacOs Monterey ver 12.4 but after that CC has intalled but system is very slow to open even takes log time to open software round colorful circle spinning.

RAM 8gb

HHD 1tb 

 

Pls provide any solution 

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Community Expert ,
Jun 17, 2022 Jun 17, 2022

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Hi. Please check the recommended requirements: https://helpx.adobe.com/illustrator/system-requirements.html

 

Marlon Ceballos.

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New Here ,
Jun 17, 2022 Jun 17, 2022

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Hi, Marliton

Thanks for your help.

Pls see my configuration it is matching exactly according to you. But when I click its spinning colorful circle.

macOS Monterey

imac(21.5-inch 2017)

Memory 8 GB 2133 MJz DDR4

Graphics Intel iris Plus Graphics 640 1536 Mb

Issue not resolved.

 

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Community Expert ,
Jun 17, 2022 Jun 17, 2022

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Have you checked the system requirements and your computer? Have you done a restart? Have you tried logging out and back into CC to see if that helps? All just regular troubleshooting steps that may help.

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New Here ,
Jun 17, 2022 Jun 17, 2022

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Hi,

Everything done but not resloved

 

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