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Pinch to zoom not working on Illustrator and Photoshop - Macbook

New Here ,
Nov 10, 2022 Nov 10, 2022

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Pinch to zoom casually stops working on Illustrator v.27.0 and Photoshop v.24.0 on Macbook Pro.
Sometimes it starts working again on its own, sometimes I have to go in my Macbook Settings and able/disable pinch to zoom option. It's very frustrating.
While it's not working on Adobe softwares, it still works on Safari or Chrome.

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Bug , Tools

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Adobe Employee ,
Nov 10, 2022 Nov 10, 2022

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Hi @Paolino Miele,

 

Thanks for reaching out. This generally happens due to a couple of reasons. First, third-party apps like Chrome, Word, Safari, or any other apps/ extensions are interfering with the touchpad while working in AI & PS, or either their preferences have been corrupted.

 

Would you mind closing apps running in the background one by one and checking which app is interfering? If it doesn't help, would you mind resetting Ai & PS preferences and letting us know how it goes?

 

Thanks,

Anshul Saini

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New Here ,
Nov 10, 2022 Nov 10, 2022

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Is it possible that Ai & PS are interfering with each other?

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Adobe Employee ,
Nov 12, 2022 Nov 12, 2022

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It is not happening on my end. You might check and confirm if this is happening at your end. I will be looking forward to your response.

 

Thanks,

Anshul Saini

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