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Placed images rotate 90 degrees when opened.

New Here ,
Jan 29, 2024 Jan 29, 2024

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When I open a file created in a previous version of AI, the images are rotated 90 degrees. 

 

The images placed were not originally rotated when designed. 

 

Only started with the newest update. 28.1

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Bug , Performance

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Adobe
Community Expert ,
Jan 29, 2024 Jan 29, 2024

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What kind of images were they? 

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New Here ,
Jan 30, 2024 Jan 30, 2024

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JPG

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Community Expert ,
Jan 30, 2024 Jan 30, 2024

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And the images are directly from the camera?

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New Here ,
Jan 30, 2024 Jan 30, 2024

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They were provided by the customer. 

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Community Expert ,
Jan 29, 2024 Jan 29, 2024

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Are the images linked or have they been embedded?

If the images are linked and they were independently altered in some way, those changes would then show in the Illustrator file.

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New Here ,
Jan 30, 2024 Jan 30, 2024

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They were linked, but the linked images were not manipulated after production. Had the smae issue with a customers file last week. Thought it was their file but now I think it's my Illustrator for some reason. 

I had just upgraded to a Mac Studio M2 Ultra when this started. 
The link preview shows the image at 90 but the image linked is not and never has been. 

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Community Expert ,
Jan 30, 2024 Jan 30, 2024

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Could the images have been rotated by somebody outside of Illustrator (even if just previewing them)?

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New Here ,
Jan 30, 2024 Jan 30, 2024

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Negative. Files are saved on my server with limited access. 

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Adobe Employee ,
Jan 31, 2024 Jan 31, 2024

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Hello @scotts43400328,

 

I'm sorry to hear about the frustration you're facing. To better understand and assist you, could you provide additional information?

 

  • Is this issue specific to a particular file, or does it occur with all files that contain linked JPG images?
  • Does the problem persist when you create a new Illustrator file and link the same or some other JPG images?
  • Could you share the original AI file (or a sample) that exhibits this behavior along with the linked images?
  • Have you tried moving the files and linked images to your desktop and then opening or relinking them to see if the issue persists?

 

Also, does this file open correctly in the previous version, or did it start acting up from v28.1 only?

 

Understanding these details will help diagnose the problem more accurately and provide a suitable solution. Thank you for your patience, and I look forward to assisting you further.

 

Best,

Anshul Saini

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New Here ,
Jan 31, 2024 Jan 31, 2024

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1. It has happened to 2 files i've noticed. 1 file being mine and another file from a customer.

2. I can share the files but they are larger than 47mb
3. Yes, moved to desktop and relinked inmages does not change. 

I have not seen it before update to 28.1. I do not have an older version. I could download a previous version and test. 

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