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I have just upgraded to Mac Studio and 26.5, I am getting an error when trying to place pdf's, these same pdf's place ok in 26.4.1 on an imac.
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What is the error?
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'An unkown error is dected. To help us investigate further on this Issue, share steps to reproduce and your file using File> Packages to ShareWithAI@adobe.com'
I have changes the setting as suggested but no difference, that fact these files workon my previous machine / software, points to a bug in software or mac studio OS?
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Can you install Illustrator 26.4.1 on your new Mac and try?
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Yes, did that already, same issue.
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Hi Nick,
We are sorry for the trouble. Many users have reported this on our various channels. The product team is aware of this, but they are unable to replicate the issue in-house. Would you mind sharing the PDF with us? It would be really helpful for us.
Looking forward to the PDF.
Thanks & Regards,
Anshul Saini
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Hi Anshul, thanks for your help with this, find link to the pdf I am having issues with.
regards
Nick Clarke
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Thanks for sharing the file @Nick25747974prvd. I am able to reproduce the issue on my end. I will check with the product team and get back to you. In the meantime, you may revert to an older version of Illustrator.
I appreciate your patience.
Regards,
Anshul Saini
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Hi Anshul,
Thanks for your reply, what version of Illustrator did you go back to to work on a MacStudio?
regards
Nick Clarke
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Sorry for the delayed response. The file is opening in Illustrator v25.4.8 at my end. I hope that helps!
Regards,
Anshul Saini
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Thanks for your help, but I need to be able to use the latest versions of Illustrator. Is this issue being looked into further by Adobe?
thanks
Nick Clarke
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We have tried improving Illustrator performance and PDF importing capabilities in v27.0. I am able to open the file with an error, but I don't see anything missing from the file. Would you mind checking & confirming the same?
Looking forward to your response.
Thanks,
Anshul Saini