placing pdf's

New Here ,
Aug 22, 2022 Aug 22, 2022

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I have just upgraded to Mac Studio and 26.5, I am getting an error when trying to place pdf's, these same pdf's place ok in 26.4.1 on an imac.

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Bug , Draw and design , Performance , Print and publish

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Community Expert ,
Aug 22, 2022 Aug 22, 2022

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What is the error?

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New Here ,
Aug 22, 2022 Aug 22, 2022

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'An unkown error is dected. To help us investigate further on this Issue, share steps to reproduce and your file using File> Packages to ShareWithAI@adobe.com'

I have changes the setting as suggested but no difference, that fact these files workon my previous machine / software, points to a bug in software or mac studio OS?

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Community Expert ,
Aug 22, 2022 Aug 22, 2022

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Can you install Illustrator 26.4.1 on your new Mac and try?

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New Here ,
Aug 22, 2022 Aug 22, 2022

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Yes, did that already, same issue.

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Adobe Employee ,
Aug 23, 2022 Aug 23, 2022

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Hi Nick,

We are sorry for the trouble. Many users have reported this on our various channels. The product team is aware of this, but they are unable to replicate the issue in-house. Would you mind sharing the PDF with us? It would be really helpful for us.

Looking forward to the PDF.

Thanks & Regards,
Anshul Saini

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New Here ,
Sep 05, 2022 Sep 05, 2022

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Hi Anshul, thanks for your help with this, find link to the pdf I am having issues with.

https://we.tl/t-xdFDz372nQ

 

regards

Nick Clarke

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Adobe Employee ,
Sep 09, 2022 Sep 09, 2022

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Thanks for sharing the file @Nick25747974prvd. I am able to reproduce the issue on my end. I will check with the product team and get back to you. In the meantime, you may revert to an older version of Illustrator. 

 

I appreciate your patience.

 

Regards,

Anshul Saini

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New Here ,
Sep 13, 2022 Sep 13, 2022

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Hi Anshul,

 

Thanks for your reply, what version of Illustrator did you go back to to work on a MacStudio?

 

regards

 

Nick Clarke

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Adobe Employee ,
Sep 18, 2022 Sep 18, 2022

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Hi @Nick25747974prvd,

 

Sorry for the delayed response. The file is opening in Illustrator v25.4.8 at my end. I hope that helps!

 

Regards,

Anshul Saini

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New Here ,
4 hours ago 4 hours ago

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Thanks for your help, but I need to be able to use the latest versions of Illustrator. Is this issue being looked into further by Adobe?

 

thanks

Nick Clarke

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