Plantage illustrator 2023

[Sebastien6C1A]

Bonjour,

Nous rencontrons des soucis de plantage alétoire avec illustrator 2023 "licences equipements partagés" dans nos salle de cours.

Symptômes: illustratror se fige et bloque l'utilisation du pc. Seule solution passer par le gestionnaire de tâches et arrêter le process illustrator 'fin de tâche" le travail est alors systématiquement perdu ce qui est gênant pour les cours et pour les examens.

Avez vous connaissance du problème? Comment peut on le résoudre?

Dans l'attente d'une réponse.

Bien cordialement

[Monika Gause]

Which version and system is it? Did you already reset the preferences?

Is that a student license? Or what type of license is it?

[Sebastien6C1A]

version illustrator 2023 27.0.1

system: windows 11 22H2 (idem with W10 22H2)

license: Default - Creative Cloud All Apps for HED - Shared Device

[kevin stohlmeyer]

It may be dependent on how Illustrator was deployed from the Enterprise Portal package.

Do you have each machine with a unique login ID?

Have you tried contacting Support via a ticket in the Enterprise portal?

[Anubhav Majumder]

Hello @Sebastien6C1A,

Sorry to hear about this experience. It could be possible that your organization's firewall may be blocking Adobe apps. Would you mind asking your IT admin to check this help article (https://helpx.adobe.com/enterprise/kb/network-endpoints.html) for the domains allowed for Adobe apps and services to function correctly and share your observations?

If the issue persists, kindly ask your IT admin to contact Support for Enterprise (https://helpx.adobe.com/enterprise/using/support-for-enterprise.html), so we can assist you further. 

Looking forward to your response.

Thanks,

Anubhav