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Plantage Illustrator aléatoire - Utilisateur Wacom

Community Beginner ,
Feb 20, 2023 Feb 20, 2023

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Bonjour,

Depuis peu, Illustrator plante aléatoirement au bout de quelques minutes seulement d'utilisation.
Parfois le rapport d'erreur me renvoie vers la page sensée m'aider à réparer mon problème >>
https://helpx.adobe.com/illustrator/kb/illustrator-cc-crash-wacom-drivers.html#update-driver
Je désinstalle-réinstalle mon driver Wacom, je suis tous les conseils de cette page ; mais le bug demeure, et ce même lorsque, par dépit, je me résouds à travailler à la souris.

J'ai downgradé en Illustrator 26, mais le problème demeure également.
Je commence à avoir un véritable problème de flux de travail à cause d'Illustrator.

Auriez-vous des solutions alternatives à me conseiller ?
Un vieux cru d'Illustrator qui ne planterait pas ?

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correct answers 1 Correct answer

Adobe Employee , Feb 20, 2023 Feb 20, 2023

Hello @Antoine5FD9,

 

We understand how frustrating it can be to experience crashes. For your Wacom Tablet, we recommend trying an older version of the driver (6.3.46-2) to see if it resolves the issue. If the problem persists, please follow the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and let us know your observations. Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html

...

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Adobe Employee ,
Feb 20, 2023 Feb 20, 2023

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Hello @Antoine5FD9,

 

We understand how frustrating it can be to experience crashes. For your Wacom Tablet, we recommend trying an older version of the driver (6.3.46-2) to see if it resolves the issue. If the problem persists, please follow the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and let us know your observations. Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

 

Looking forward to your response.

 

Thanks,

Anubhav

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Community Beginner ,
Feb 21, 2023 Feb 21, 2023

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Hello,

Thank you so much Anubhav,

It seems to work, I haven't had a crash all morning.
You should enter this info on this page >>
https://helpx.adobe.com/in/illustrator/kb/illustrator-cc-crash-wacom-drivers.html

Have a good day !

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