Plugin Issue IllToQueueS4.aip

[ericm10089679]

After a recent update I have been getting this error. I've done the steps in More Info and I am still getting it. Any tips?

[Anubhav M]

Hello @ericm10089679,

Sorry to hear about this experience. Kindly try the steps shared in this article (https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html) and share your observations with us.

Looking forward to your response.

Thanks,

Anubhav

[ericm10089679]

This is the message in the More Info - I have tried these steps and it doesn't seem to work. 

[ericm10089679]

More info... I don't have Microsoft Visual C++ Redistributable (2012-2017) for starters. However I repaired every file, restarted and same error. I've also tried the "incase that doesn't work" and remove the preferences and I do not have the same file extension to remove them. 

[Anubhav M · Accepted solution]

Hello @ericm10089679,

Sorry for the late response. I hope the problem is resolved by now. If not, kindly try removing and re-installing Illustrator using the Creative Cloud Cleaner Tool. Steps are shared here: https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html.

Kindly update this thread if the issue persists.

Regards. 

[ericm10089679]

I had uninstalled Illustrator and Reinstalled it with the same issue, however I used the Creative Cloud Cleaning after your suggestion, uninstalled both Illustrator and Creative Cloud and reinstalled them, it works now.  Thank you!