PNG exports randomly cutting off image

[Chloe_2022]

Hi everyone,

Myself and my colleague have both been experiencing the same issue; when we export to PNG from illustrator files the image either gets cut off or it creates an 'empty' file which cannot be opened. We are creating garment sketches in illustrator with two or more artboards which we are exporting to PNG with the following settings:

 - use artboard box is checked

- All (artboards) is checked

- Medium resolution, art optimized checked

- interlaced unchecked

- background colour transparent

We are both working on iMac 24inch 2021 model with M1 chip.

The first artboard usually exports ok, but the second or additional artboards are cut off, and in different places each time (see image). There are also 'empty' files created which I cannot open (see image), and when i try to delete them it says I cannot delete them as they are currently in use (I can only delete them after restarting the computer). This does not happen every time I export, sometimes in the morning its fine but in the afternoon will start happening again!

Any ideas anyone?

[Ton Frederiks]

Where are they exported, local desktop folder? Cloud Synced folder? Server?

[Chloe_2022]

Hi Tom, they are exported to a server

[Chloe_2022]

Sorry *Ton!

[Chloe_2022]

That's interesting, I just exported them to my desktop and they all worked fine! Although it is an extra step for me to then add them into the server (we do a lot of this kind of work so need it to be as quick as possible), do you have any ideas why this is happening when I export to the server?

[Ton Frederiks · Accepted solution]

Hi Chloe, Illustrator does not support saving to or working on a server, see:

https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html#:~:text=ser...

Sometimes it works, sometimes it doesn't. Saving local and copy later to a server is the safest way.

You could try if turning off Preferences > File Handling > Export in Background makes it work.

[Chloe_2022]

Hi Ton, thanks, I tried turning off export in background but there was no change. Im guessing IT must have changed something to do with the server because I have been working this way for years and never had this issue before. Glad to have a fix in saving to desktop first but it is another step which will add to the workload.

Anyway, thanks so much for your help, very much appreciated!

[Ton Frederiks]

Thanks, Chloe, glad to hear that was helpful.