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PNG file import probleem

New Here ,
Nov 22, 2022 Nov 22, 2022

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Hi all,

 

Recently, I have imported the png images into illustrators. initially it looks like below (normal)

 

DoyounKim_0-1669107508569.png

But after i save the file as in .ai format with option below

DoyounKim_1-1669107563155.png

 

and I re-open the that file.

 

It become like image below,

 

DoyounKim_2-1669107621418.png

 

I have tested lots of png images and I relized that it is not because of the file, which is imported.

 

Do you have any idea about this?

 

Thank you so much for your kind help.

 

with best regards,

 

Doyoun Kim

 

 

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Bug , Import and export

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correct answers 1 Correct answer

Adobe Employee , Nov 25, 2022 Nov 25, 2022

Hi @DoyounKim,

 

Sorry for the inconvenience caused by this issue. As Doug said, we have addressed the issue in v27.0.1.

However, to resolve the issue in the existing files, you will need to update to v27.0.1. Then relink all the images.

 

Let us know if the issue persists after doing this.

 

Thanks,

Anshul Saini

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Adobe
Community Expert ,
Nov 22, 2022 Nov 22, 2022

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Looks like this bug, which Adobe claim is solved in 27.0.1 (but has reoccurred before):

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/45228802-illust...

 

What version are you using?

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Adobe Employee ,
Nov 25, 2022 Nov 25, 2022

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Hi @DoyounKim,

 

Sorry for the inconvenience caused by this issue. As Doug said, we have addressed the issue in v27.0.1.

However, to resolve the issue in the existing files, you will need to update to v27.0.1. Then relink all the images.

 

Let us know if the issue persists after doing this.

 

Thanks,

Anshul Saini

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Community Expert ,
Nov 26, 2022 Nov 26, 2022

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There was an issue where the color mode went to indexed for exporting pngs with a corrupt transparency channel. Open png in Photoshop, and change the color mode to RGB and save. Update your Illustrator to get rid of this issue. 

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