PNG files magically not working in illustrator or Photoshop

New Here ,
Aug 27, 2022 Aug 27, 2022

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Yesterday 8/26/22 everything was fine...was working with PNG files in Illustrator and PS..

This morning I went to open a couple of PNGs and nothing....no drag/drop...no Place...no open files...pulling my hair out...Unistalled/Reinstalled Illustrator...still the same problem...What happened overnight? Nothing logical is happening...Going back to bed and maybe will wake up from this nightmare.

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correct answers 1 Correct answer

Community Expert , Aug 27, 2022 Aug 27, 2022

sd,

 

I am afraid corrupt preferences can linger even when you uninstall and reinstall.

 

You can try to:

 

Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible, and you can lose customized settings, if any), or

 

Follow the instructions here, you can preserve the preferences as described:
https://helpx.adobe.com/illustrator/using/setting-preferences.html

 

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Community Expert ,
Aug 27, 2022 Aug 27, 2022

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sd,

 

I am afraid corrupt preferences can linger even when you uninstall and reinstall.

 

You can try to:

 

Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible, and you can lose customized settings, if any), or

 

Follow the instructions here, you can preserve the preferences as described:
https://helpx.adobe.com/illustrator/using/setting-preferences.html

 

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Community Expert ,
Aug 27, 2022 Aug 27, 2022

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And restarting your machine may help too.

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