PNG Problems: Illustrator 2018

[M_G6]

After installing Illustrator 2018 yesterday, I can no longer export a vector file as a high resolution PNG file! And any attempt to increase the PPI in the dialog Export box has no effect on the final product, no matter how high a number I enter into the box. What happened here? I tried a TIFF export, and that looks good. It only seems to happen when I try to export my vector art as a PNG (transparent background). Any suggestions? Or is this a glitch?

[Ton Frederiks]

Maybe you can share a successful export from a previous version and the same file exported from a recent version, so we can compare?

[AshutoshChaturvedi]

Please get in touch with us at  any of the support channels - https://helpx.adobe.com/support.html .

Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

Warm Regards,

Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

[anthonyd42504634]

Hi Ashutosh, I've ran the script and reset everything like all other threads are saying to do but all of my exports still come out blurry on my screen, yet crystal clear on older macbook screens.

Is this a related issue or something seperate?

[chris_gomersall]

Running 10.12.3
Adobe CC 2018 had another update this morning. Ran the update and now Illustrator won't launch. Uninstalled and re-installed, with new preferences, and still no go.

[Om Nath Jha]

Hi chris_gomersall,

I would request you to start a new thread for your issue, as it is completely different from what being discussed here.

Regards,

Om

[MrsBlackhart]

Here's my issue with exporting PNGs. Anyone else getting this? I have version 22.0.1, I've reset the preferences, and installed the script. Still getting this issue when attempting to export a 7000x7000px PNG at 300DPI.

Is the problem that Adobe can't handle a vector exported that large? That seems ridiculous to me ... HELP!

[Victor Duron]

Hi lauram9590733 with that dimension and that ppi is too big can I ask you for what you need that size with that resolution? the png most close with that dimesion of 7000x7000px that I did is 250 ppi not 300 ppi

[Victor Duron]

Something that you can do is export save for web with that dimensions and then open the png in photoshop and just increase the dpi to 300 and keep the size in 7000x7000

[MrsBlackhart]

I tried 7000x7000px as a PNG under Export, at 250DPI, but I'm getting the same error as shown above "The operation cannot complete because of an unknown error. [!now]"

[Victor Duron]

When I did the 250 ppi was with the option of export-export as, and then I choose the png format and check the option use artboards then click in export in the next window I put 250 ppi and done, maybe it takes a little

[PhilRobinson]

I get a similar message – but it reads 'Internal script execution error' Waste of time !

[Ton Frederiks]

There is no need to run the script when you have updated to 22.0.1

[PhilRobinson]

We have held off doing that until OS glitches with High Sierra are sorted...plus 2 of our Macs are not H/Sierra compatible... so that's a bit of a pain.

[Ton Frederiks]

The script was meant for 22.0, Illustrator 2018.

22.0.1 runs fine on Sierra.

[PhilRobinson]

Ah.... I understand. Thanks!

[MrsBlackhart]

Hi Victor,

Thanks for the tip! Yeah, I need a file that size for a product on Society6.

[Victor Duron]

Hi, Laura. You're welcome

[Ton Frederiks]

Laura, just wondering what the print size is that you are aiming for.

Do you need it at 247 centimeter (or 97 inches)?

Or at 59,27 centimeters (23,333 inch)?

[MrsBlackhart]

Well,

[MrsBlackhart]

Society6 aske for a file of, at least, 6500 starting at 72DPI.

Since we all know 72 is for screens and 300 is for printing ...

[Ton Frederiks]

Yes, I know, but at what size will your file be printed?

[Monika Gause]

lauram9590733  schrieb

Society6 aske for a file of, at least, 6500 starting at 72DPI.

Since we all know 72 is for screens and 300 is for printing ...

When you specify pixel dimensions then specifying the resolution makes no sense whatsoever.

[MrsBlackhart]

It's somewhat universal, as there are multiple products I want to put one design on ...

Here's a screenshot from Society6:

Exporting for screens seemed to work, but it's silly to me that that works whereas "Export As..." doesn't and just gives me an "unknown error" 😕

[Ton Frederiks]

I had a look at their specifications and a 7000 px file at 300 ppi looks enough.

7000 x 7000 px exported from Illustrator at 300 ppi will increase the number of pixels dramatically (29169 px), when opened in Photoshop it becomes uncompressed 2,38 Gigabyte. Way too much for their products.

1680 X 1680 px at 300 ppi will give you a 7000 px file at 300 ppi

When opened in Photoshop it will be a 140,2 Megabyte file. Should be enough for most of the objects they sell.

But you can also export the 7000 x 7000 px at 72 ppi and change the resolution in Photoshop in the Image Size window with Resample off will give you the same result.

[MrsBlackhart]

Why doesn't that make sense to you? Pixels are another form of measurement.

Inches = pixels ÷ DPI