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Pointer tool issue : icons aren't changing when selecting different tools / 2023 v27

Community Beginner ,
Oct 27, 2022 Oct 27, 2022

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Just started using Adobe Illustrator 2023 v27. When I am selecting a different tool the icon at the pointer doesn't change witht he tool. So I can be trying to cut but the hand icon is shown instead of the normal crosshairs. The tool still works but it's hard to tell if I've switched tools properly and the hand icon is big and covering the area I am trying to cut.  I do use some plug in tools but it seems to be affectiving everything.

Can this be fixed? Is this a bug?

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Bug , Draw and design , Third party plugins , Tools

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Community Expert ,
Oct 27, 2022 Oct 27, 2022

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Please tell us your system?

Which plugins are installed?

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Community Beginner ,
Oct 27, 2022 Oct 27, 2022

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I'm on MacOS Monterey v12.6. I use Astute Graphics plug ins - tools like Inkscribe but it also won't switch over to the basic black selection tool.

 

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Community Expert ,
Oct 27, 2022 Oct 27, 2022

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Did you update the Astute Graphics tools?

There has been an important upgrade shortly before MAX.

Did you reset the preferences when updating Illustrator?

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Community Beginner ,
Oct 28, 2022 Oct 28, 2022

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Yes. I updated the Astute tools before I installed the new version of Adobe 2023. I just reset the preferences and now I am trying to figure out how to reinstall my preferences and keyboard shortcuts to see if things are working properly. Now I am having trouble finding the files I need to get back my preferences and quick key commands.

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Community Expert ,
Oct 28, 2022 Oct 28, 2022

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The keyboard shortuts are text files stored in the preferences folder.

Rebuilding the old ones will only work when you still have the old files. Maybe in Time Machine?

 

Here's where they all belong https://www.vektorgarten.de/illustrator-settings.html

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Community Beginner ,
Oct 28, 2022 Oct 28, 2022

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I kept v26 so I ended up uninstalling the newer version (27) then reinstalled my plug-ins to v26 (deleting orphaned plug-ins as well) then started over and reinstalled Adobe (with the old preferences applied) then the reinstalled the plug-ins. Whew...so far so good. Something must have gotten messed up with the plug-ins pathways. I appreciate your quick response and assitance with this!

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Community Expert ,
Oct 28, 2022 Oct 28, 2022

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Glad you could solve it!

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Community Beginner ,
Oct 28, 2022 Oct 28, 2022

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Spoke too soon. Everything worked for about an hour or so then the icons at the pointer don't switch over when I switch tools. Any ideas?

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Community Expert ,
Oct 28, 2022 Oct 28, 2022

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Please contact Customer Care: https://helpx.adobe.com/contact.html

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