print

[Metin_?ahin8424]

Yazdırma Gönderildi Sorunu

[Monika Gause]

Please ask a question or this thread will be deleted.

[Metin_?ahin8424]

I send a job to Illustrator Print but it doesn't print. I send it from
office programs but it prints.

[Monika Gause]

Illustrator is very particular about printers.

Can you first try and set up the printer (again)?

If that does not work, please tell us your system, Illustrator version and the printer model?

[Metin_?ahin8424]

İllustrator 29.2.1

Print Epson L3050

And Photoshop prints no problem

[Anshul_Saini]

Hello @Metin_?ahin8424,

Thank you for sharing those details! To further investigate and resolve the issue, could you confirm the following:

1. The version of Windows (e.g., Windows 11, version 22H2).

2. The file format you are trying to print (e.g., .PNG, .JPG, .AI, .PDF, etc.).

3. An MSInfo file capturing your system details. You can generate this by pressing Win + R, typing msinfo32, and pressing Enter. Once open, go to File > Export and save the file.
4. Confirm whether the printer is connected locally, via a network, or Wi-Fi, and if the issue occurs with all files or specific ones.

These additional details will help us pinpoint the cause of the issue and guide you toward a resolution.

Looking forward to your response!

Best,

Anshul Saini

[Anubhav M]

Hello @Metin_?ahin8424 ,

Our product team has rolled out a backend fix for this problem. Would you mind re-installing Illustrator 29.2.1 and confirming if it helps resolve the problem?

Looking forward to hearing from you.

Anubhav