Printer cutting off left hand edge all of a sudden

New Here ,
Apr 22, 2022 Apr 22, 2022

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So here's the rub..
I have printed off my file that I have been changing dozens of times over the last few months.

Every other time the printer placed the file in the center of the A4 paper, but now the printer jams it on the left hand edge and cuts off 5 mm off the edge.
NB, I get the people at the print shop to print it.
Have I done something differently on the AI file?
I save it as a PDF file.

can you help me to understand how the file is placed for printing?



thanks heaps for your replies. 
Love AI.

 

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New Here ,
Apr 22, 2022 Apr 22, 2022

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Hi there. I print the file off on my printer and its perfectly fine.
What are they doing at the print shop?

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Adobe Community Professional ,
Apr 23, 2022 Apr 23, 2022

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Did you set up the artboard size in the exact size the print shop has specified? e.g. A4 if in Europe, Letter in the U.S.?

And if you then open the PDF in Acrobat, does it look right?

 

If that is both the case, then the print shop is doing something weird or has provided wrong specifications.

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New Here ,
Apr 23, 2022 Apr 23, 2022

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Hi there. I  printed it off on y home computer and it works fine.
Normally the file sits in the middle of the A4 page , but today it was butted up to the left hand edge and cut off 5mm from the edge.

The copy shop were adamant that they had it right , what do you reckon they are doing wrong?

 

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Adobe Community Professional ,
Apr 23, 2022 Apr 23, 2022

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Did you set up the artboard size that they specified?

If you set up a larger artboard and then need to rely on the printer resizing your artwork, this won't work. So please tell us how the file is set up.

 

If they print on A4 - is your page size A4?

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New Here ,
Apr 23, 2022 Apr 23, 2022

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How do I find out the setup details?

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New Here ,
Apr 23, 2022 Apr 23, 2022

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would a screen shot help ?

 

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Adobe Community Professional ,
Apr 23, 2022 Apr 23, 2022

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When opening the file in Acrobat, you find that in the document info.

In Illiustrator, select the artboard with the artboard tool and then check it out in the control panel.

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New Here ,
Apr 23, 2022 Apr 23, 2022

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I clicked on the artboard, but where is the control panel?

 

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Adobe Community Professional ,
Apr 23, 2022 Apr 23, 2022

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Window > Control

 

And when you are in artboard editing mode with the artboard tool, then you will find the W and H of the artboard in the control panel.

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New Here ,
Apr 23, 2022 Apr 23, 2022

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Could it have something to do with "align to artboard?" I think I fiddled with that , not knowing what I was doing.

 

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New Here ,
Apr 23, 2022 Apr 23, 2022

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Ignore that last post...
I see something next to the artboard there is a drop down menu, and it had "custom" 
shoud I set it to A4?

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Adobe Community Professional ,
Apr 23, 2022 Apr 23, 2022

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It needs to be the output size. If the printer is printing to A4, then yes, it needs to be A4

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