Printing Illustrator documents

[Sara31039176esw6]

I'm trying to print a document in Illustrator, but I'm getting a message stating "The specified ppd is invalid. The default ppd will be used.  When I click OK, it starts to print.  It goes between 45 - 82 percent, then it freezes and not respond.  How do I know if the specified ppd is invalid and how to fix it?  Thanks.

[Monika Gause]

What kind of printer are you using?

Did you install it correctly?

[Sara31039176esw6]

The program was previously installed and working with no issues. The printer is a Xerox E-C550.

[Monika Gause]

Do you use saved print presets?

[Sara31039176esw6]

It is set to the default settings. I have not changed anything from one project to the next. 

[Monika Gause]

So you did not create your own print preset?

[Sara31039176esw6]

It was set up by IT back in February, I have not changed anything from what was originally set. Our corporation recently did updates to the system and I have had issues since then.