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Printing to Brother MFC-J6945DW yields striped background

New Here ,
Sep 02, 2022 Sep 02, 2022

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When I print posters from Illustrator with a photographic (bitmap) background the print output comes out striped. See 2 photos of the striping. I spent quite some time verifying that the printer is fine. No problems if I export a PNG of the same poster and print via a Microsoft application for instance. But something is happening with the printing of bitmaps. I can print fine on the Epson at work and the printers at a document center.

 

Is there a driver setting that I need to be using? I really need to be able to print from Illustrator without exporting it first. It's really slowing me down.

 

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Print and publish

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New Here ,
Sep 02, 2022 Sep 02, 2022

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The marks that look like water stains or coffee are intentional. The bitmap is a scan of an old piece of parchment and it comes out not looking like that at all.

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Adobe Employee ,
Sep 06, 2022 Sep 06, 2022

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Hello jonathanp93391149,

 

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences manually and see if that helps resolve the issue:


- Close all Adobe applications.
- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe
- Rename Adobe Illustrator and Adobe Illustrator 26 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 26 Settings.old

- Relaunch Illustrator


Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. The location is mentioned above.
 

 

Looking forward to your response.

 

Thanks,

Anubhav

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New Here ,
Oct 05, 2022 Oct 05, 2022

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Hi Anubhav,

Apologies for how long it has taken me to respond. I haven't had any time to troubleshoot and have been doing printing at Staples. I have tried deleting the two folders that you suggested and it hasn't fixed the problem. Saving files to PDF and printing in Acrobat is not working. Saving to a PNG and printing from another application does seem to work. I attached a photo of the output from my troubleshooting.  I can't believe I haven't been able to get this working yet.
Any help you could provide would be great. I also use Photoshop and Acrobat. I tried deleting those preferences as well, but it didn't work either.

Thank you!

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