• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Problème d'écran d'accueil

New Here ,
Jun 23, 2024 Jun 23, 2024

Copy link to clipboard

Copied

Bonjour,

J'ai un problème avec l'écran de démarrage de Illustrator. Les noms à côté des boutons ont des underscore à la place des espaces. Et la fenêtre des preset lorsque je fais "nouveau" est totalement vide.

Voir capture d'écran:

Harald382052391k2e_0-1719132868629.png

J'ai déjà désinstallé et réinstallé. Mais rien n'y fait. Comment je peux résoudre le problème?

J'ai le problème que pour Illustrator. Je n'ai pas le problème sur les autres logiciels de la suite Adobe.

TOPICS
Bug

Views

107

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Jun 23, 2024 Jun 23, 2024

Copy link to clipboard

Copied

Did you tried to reset preferences for Preferences Panel?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 01, 2024 Jul 01, 2024

Copy link to clipboard

Copied

Hi, I even tested it by deleting the preferences folder in Appdata/Roming/Adobe. But no change on the startup screen. I also noticed the same problem with underscore names in Adobe Premiere pro. No problem in Photoshop. I haven't checked in After Effect yet.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 02, 2024 Jul 02, 2024

Copy link to clipboard

Copied

Also, yesterday I checked a detail. and I noticed that there is the same problem of names with underscore in the home window of Premiere pro and Afrter Effect. But no problem creating a new project. As is the case with Illustrator. Photoshop has no bug in this respect. Neither does Audition or Lightroom Classic.

I haven't yet tested the latest updates to Substance 3D Painter and Stager, but this shouldn't have any impact. But I'm not sure. I'll check later today.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 02, 2024 Jul 02, 2024

Copy link to clipboard

Copied

Hello @Harald DL,

We understand that encountering technical issues can be frustrating. Would you mind trying to run Illustrator under a different administrator account (Windows / macOS) and checking if it helps?

Looking forward to hearing from you.

 

Thanks,

Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 04, 2024 Jul 04, 2024

Copy link to clipboard

Copied

On the Mac at work, I have no problem, but only on my Windows PC at home. But I used to be connected to my personal account. Then I connected to my pro account not so long ago.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 05, 2024 Jul 05, 2024

Copy link to clipboard

Copied

LATEST

I did a test at home on my Windows tower with my other account but the problem is not solved.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines