Problem opening .aic file from the cloud

New Here ,
Dec 13, 2020 Dec 13, 2020

Copy link to clipboard

Copied

I am having a problem were i can't open a certain .aic file which i have been working on with no problems for a few days. it seems that it is only this one file that will not open from the adobe illustrator cloud. Does anyone know how to fix this problem.  i have tried reverting file to old version and making a copy on the creative cloud website but it still will not open the file. No error message is appearing and illustartor is not crashing.  

TOPICS
Bug , How to , Performance , Sync and storage

Views

3.4K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jan 12, 2021 Jan 12, 2021

This issue is fixed in AI 25.1 update available in Creative Cloud Desktop

 

Likes

 

Likes

Translate

Translate
New Here ,
Jun 13, 2022 Jun 13, 2022

Copy link to clipboard

Copied

Have the same issue with a file, wont open from Creative Cloud and its up to date. I was able to download it to my pc and it opens. Glad I didnt lose it. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 18, 2022 Jun 18, 2022

Copy link to clipboard

Copied

Dear Adobe, can we please have an update on this issue?
Do you confirm that there is an issue? You haven't responded to anyone for ages.

This is urgent and very annoying - I keep getting the prompt to decide if I want to store the document in the cloud and I always say no, i'll store it locally because your cloud solution DOES NOT WORK

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines