Problem run Illustrator

[Fray5E1D]

I have a problem when starting Adobe Illustrator, it does not start, it spins like in the attached photo. I do not want to start, how should I deal with it?

[Anshul_Saini]

Hi there,

Sorry about the trouble. Could you please share a few more details like:

• OS, OS Build, and version of Illustrator
• Are you using 32-bit Windows or 64-bit windows?
• When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
• Does resetting Illustrator Preferences ( https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
  Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 If resetting the preferences doesn't help, then I would suggest you try the following steps:

• Try running the app in Safe Mode & Hidden Admin Account?
• Try disabling the security/antivirus apps or add Illustrator as an exception.
• Rename the CEP folder to CEP.old from the following location:
  C:\Program Files (x86)\Common Files\Adobe
• If that doesn't help, rename the extensions folder to UXP.old in the following locations:
  C:\Program Files\Common Files\Adobe\
  C:\Program Files (x86)\Common Files\Adobe\
• If that doesn't help either, uninstall the application using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app.

Thanks & Regards,

Anshul Saini