problem saving 2 pages in version 26.0.1

New Here ,
Dec 12, 2021 Dec 12, 2021

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Hello,

I recently updated AI to 26.0.1, and when opening a new document with 2 artboards,

it opens them naming 1 and 3. (no 2) .why??

And when trying to save the document it says 'an error has occurred'. 

 

anyone else encountered this problem?

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Bug , Draw and design , Performance

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Advisor ,
Dec 13, 2021 Dec 13, 2021

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Try a prefs reset.

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Adobe Community Professional ,
Dec 13, 2021 Dec 13, 2021

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Can we see a screenshot of yoru artbaords window. Bouble click to rename them simply them simply

Artboard 1

Artboard 2 Msot any filename is good, except, do not use colons or backslash in the name of artbaords

If the issue perssists, copy all , and paste int a new doucment with 2 artbaords, you may have corruption in the headers.

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Adobe Employee ,
Dec 31, 2021 Dec 31, 2021

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Hi there,

 

Sorry about the trouble. I would like to know if the steps suggested above by @MikeGondek & @Met1 worked for you? If not, I would suggest you try the following steps and let us know how it goes:

  1.  Select an individual element or group of elements from the Layer Panel from both the Artboards
  2.  Go to Object Menu > Expand or Expand Appearance
  3.  Ctrl+s/ Cmd+s

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

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