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Problem using the Pen tool in combination with the alt/option key

New Here ,
Sep 03, 2023 Sep 03, 2023

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Hi,

when the "Pen" tool is active, a piece of incomprehensible text pops up every time you press the "alt/option" key (
How can such a problem be solved?

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Bug , Draw and design , Tools , Type

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Adobe
New Here ,
Sep 03, 2023 Sep 03, 2023

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Forgot to indicate that the problem concerns Adobe
Illustrator

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Community Expert ,
Sep 03, 2023 Sep 03, 2023

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Do you have any third party plugins installed?

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New Here ,
Sep 03, 2023 Sep 03, 2023

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in the "extensions" window only "libraries"Знімок екрана 2023-09-03 о 13.36.36.png

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New Here ,
Sep 03, 2023 Sep 03, 2023

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no, as far as I know, in the "extensions" window, only "libraries"

Знімок екрана 2023-09-03 о 13.36.36.png

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Adobe Employee ,
Sep 12, 2023 Sep 12, 2023

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Hello @Nataliia Kudliak,

 

Thank you for providing more information. Since you're experiencing this issue in Adobe Illustrator on Mac, let's try a few troubleshooting steps:

 

Please confirm the exact version of Adobe Illustrator and the macOS version you're using. This will help in diagnosing the problem more accurately.

 

After trying these steps, please let us know if the issue still persists or if you've managed to resolve it. Your cooperation is appreciated, and we're here to assist further as needed.

 

Best regards,

Anshul Saini

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