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That's what the eraser does when used on a closed path.
What is preventing you using the scissors tool?
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I can't use scissors after shape builder tool
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I don't know, that is the problem. It simply doesn't cut.
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Are you using it properly? You have to select the point you want to cut on the path, not drag over it which I always used to do...
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I don't know what you are after exactly, but maybe it's this. This would be the Path Eraser tool https://youtu.be/qDLhUFpSLGI