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Problem with GPU

New Here ,
Jan 21, 2024 Jan 21, 2024

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Good afternoon. I'm facing the following problem. I have a Ryzen 5 5625U processor with Radeon Vega graphics. In the system settings in the performance section, I see that Adobe Illustrator does not see my graphics accelerator (Compatible GPU not detected). I will attach a screenshot. Because of this, in a 3D task, when processing, the load goes to the CPU, while the GPU is loaded at 0%. Help me solve the issueЗнімок екрана 2024-01-21 150857.png

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How-to , Performance

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Adobe
Adobe Employee ,
Feb 09, 2024 Feb 09, 2024

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Hello @Kristina34923837g8a3,

 

We understand that encountering technical issues can be frustrating. Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://www.amd.com/en/support/kb/faq/gpu-110) and checking if it helps?

 

Also, try manually resetting Illustrator's preferences and sharing your observations:

 

For Windows

- Close all Adobe applications.

- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe

- Rename Adobe Illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 28 Settings.old

- Relaunch Illustrator from Creative Cloud

 

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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