• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Problem with GPU

New Here ,
Jan 21, 2024 Jan 21, 2024

Copy link to clipboard

Copied

Good afternoon. I'm facing the following problem. I have a Ryzen 5 5625U processor with Radeon Vega graphics. In the system settings in the performance section, I see that Adobe Illustrator does not see my graphics accelerator (Compatible GPU not detected). I will attach a screenshot. Because of this, in a 3D task, when processing, the load goes to the CPU, while the GPU is loaded at 0%. Help me solve the issueЗнімок екрана 2024-01-21 150857.png

TOPICS
How-to , Performance

Views

132

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Adobe Employee ,
Feb 09, 2024 Feb 09, 2024

Copy link to clipboard

Copied

LATEST

Hello @Kristina34923837g8a3,

 

We understand that encountering technical issues can be frustrating. Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://www.amd.com/en/support/kb/faq/gpu-110) and checking if it helps?

 

Also, try manually resetting Illustrator's preferences and sharing your observations:

 

For Windows

- Close all Adobe applications.

- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe

- Rename Adobe Illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 28 Settings.old

- Relaunch Illustrator from Creative Cloud

 

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines