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Problem with Illustator Font display

New Here ,
Nov 04, 2021 Nov 04, 2021

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Hello everyone !
I have a recurring problem with Illustator. Indeed, when I want to use an Adobe font, its preview disappears and the text of the document too. I illustrate my point with the attached screenshot.

(I do not have this problem on InDesign)
I have to close Illustrator and reopen it and recreate a new document to see the font. But this problem lasts. 
Do someone have this problem too ? Do you have some advices ?
Thank you in advance and have a nice day !

angliquek20419163_0-1636021020470.png

 

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Adobe Community Professional ,
Nov 04, 2021 Nov 04, 2021

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Hi, what version of Adobe Illustrator are you using? Do you use a font manager? Have you tried to reset preferences?

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New Here ,
Nov 09, 2021 Nov 09, 2021

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Hi Italosan, 

Thank you for your answer.

I'm actually using the last version of Illustrator and I don't use any font manager as the font I'm talking about is an Adobe one, I forgot to mention it, sorry.

I'll try to reset the preferences and will keep you informed in any case.
Thank you again 🙂

Angy

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Advocate ,
Nov 09, 2021 Nov 09, 2021

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Are you sure ScriptoramaMarkdownJF is an Adobe font? Says online it's by Jukebox Foundry.

It's possible the metrics in this file are not fully functional / correct, or conflicting with an existing font.

If this is the only one you are having issues with I'd say it's more likely a font problem than Illy.

You also say "I don't use any font manager as the font I'm talking about is an Adobe one" - nevertheless the font has to be installed correctly for Illy to see it - is it in the system fonts folder?

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New Here ,
Nov 09, 2021 Nov 09, 2021

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Hi Met1, 

 

Thanx for answering.

Scriptorama is also enable in adobe font : https://fonts.adobe.com/search?query=scriptorama

And this font is activated in my account. I have no problem using it in InDesign, nor in photoshop.

The real problem is not this font, because this kind of display problem appears also for other kind of CC Fonts.


I'll try to use this font after the big upgrade, it could be a version problem  of Illy and my computer ... We shall see !

See you !

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Adobe Community Professional ,
Nov 09, 2021 Nov 09, 2021

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You also say "I don't use any font manager as the font I'm talking about is an Adobe one" - nevertheless the font has to be installed correctly for Illy to see it - is it in the system fonts folder?

You will not find an Adobe font in a System fonts folder. The font gets automatically installed when actived.

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Advocate ,
Nov 09, 2021 Nov 09, 2021

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Aha! I'm so 2010...

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