problema con abrir archivos

[Nadja_48]

holaa, la profesora nos paso las matrices lista para trabajar en illustrator, pero no me abren dice que no son compatibles o que son solo de lectura, ademas no me permite hacer nuevos archivos, si alguien me puediera ayudar lo agradeceria mucho.

[Monika Gause]

Are you trying to open the files directly from a network drive? If so, try and download them to your computer first.

If that doesn't help, please post a screenshot of the error and tell us exactly what you are doing. And what file type it is that you are opening. Also: which version, which system?

[Anshul_Saini · Accepted solution]

Hi @Nadja_48,

Thanks for reaching out. As Monika said, it is possible the file you are trying to open is on the network; that is why you are getting this error. Downloading the file locally to your desktop would help with the read-only error. However, it is also possible that the user account doesn't have admin privileges or Illustrator don't have the proper permission.

I would suggest you check with the IT-Admin of your University/ School.

Regards,

Anshul Saini