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En el menú, en la ventana de Efectos, me aparece Stylize 6 veces y SVG filters 2 veces, y no puedo seleccionar es Stylize para usar el drop shadow ni las demas opciones de estos filtros.
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There are two sets of Effects shown. Be sure you are using the ones under the Illustrator set; not the Photoshop ones.
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Sounds like there is something wrong with the Illustrator installation. You could start by resetting preferences. Preferences > General, and click the Reset Preferences button.
But if that doesn't work, you may need to use the Adobe CC Cleaner Tool to uninstall and reinstall.
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html